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WMP Eyewear

Start a return and get help with your order at WMP Eyewear. 

WMP Eyewear | Help Center

How do I get in touch with customer service?

Do you have any physical stores?

Do you sell gift cards?

How do I find the right pair of sunglasses for me?

How can I adjust misaligned sunglasses frames?

What are your frames made of?

General

How can I cancel my order and how long will it take for the refund to appear in my account?

Can I update or change the address on my order after it has been placed?

What happens if I enter the wrong billing address?

What should I do if I received a wrong item?

How do I track my order?

Who should I contact for bulk order inquiries?

Orders

How do I start a return for my online purchase?

What’s your return policy?

What's your extended holiday return policy?

Can I exchange an item I purchased?

How long is the processing time for returns?

Can I return my Mystery Pair?

Returns

What is your US shipping policy?

Where do you ship from?

How do I update my shipping address after placing an order?

What should I do if the tracking shows my order was delivered, but I haven't received it?

What are your holiday order cutoff dates?

US Shipping

What is your international shipping policy?

Does my shipping cost cover customs, taxes and duties?

How do I return an International Order?

Do you ship worldwide?

Why is tracking not updating?

International Orders

What is PD?

Are your frames suitable for prescription lenses?

How long does it take to process and ship prescription glasses?

What is the return policy for prescription lenses?

Can I use my HSA/FSA card to pay for my purchase?

Prescription Glasses

How does your referral program work?

What is the minimum purchase amount?

Why is my referral link not working?

I referred my friend. When will I receive my $20 coupon code?

How long is my $20 coupon code valid for?

Will my referral link ever expire?

I referred two friends and I received two $20 coupons. Can I use both?

Referral Program

How do refunds work for the BOGO Sale?

Can I use multiple discounts on the same purchase?

Discounts & Promotions

What is Flex and what is their relationship with WMP Eyewear?

How do I pay with my HSA or FSA card?

Why is my HSA/FSA card being declined?

Help! I didn’t receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?

Flex HSA/FSA Payments

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Categories

General

Orders

Returns

US Shipping

International Orders

Prescription Glasses

Referral Program

Discounts & Promotions

Flex HSA/FSA Payments